RETURNS & EXCHANGES

Try your purchase on in the comfort of your own home and take the time to be certain. Returns must be posted back to us within 14 days of delivery. Full priced styles may be returned for a refund, store credit or size exchange, and all exchanges are complimentary. Full terms, conditions, fees and procedures are set out below; please read them before purchasing.

RETURN ELIGIBILITY

• Full priced items may be returned for a refund, store credit or size exchange.
• All sale items are final sale and may not be returned or exchanged unless faulty. This applies to all discounted items, including styles reduced during a flash or promotional sale with a code or automatic discount.
• Undergarments, hosiery and jewellery are final sale and cannot be returned, unless the goods are deemed faulty.
• Gift cards are final sale and cannot be returned.
• International orders are final sale and cannot be returned.
• Purchases made at our Darlinghurst Showroom may be returned within 7 days of the original purchase date for an exchange or credit note. Refunds are not offered on in-store purchases.

Returns that do not comply with these conditions will not be accepted and will be sent back to you at your cost.

CONDITION OF RETURNS

Items must be returned unused, with all tags and designer labels attached. Designer tags constitute an integral part of each product, as does packaging such as dust bags, boxes and authenticity cards; all must be included with your return.

We reserve the right to decline a return if a product shows signs of wear or has been used or altered from its original condition, or, as an alternative, to reduce the applicable refund or exchange accordingly. A reduction may apply where:

• the product has been used, worn, damaged or washed;
• the designer tags are not attached or have not been returned; or
• packaging considered integral to the product, such as a dust bag or box, has not been returned.

You will be informed before any reduction is applied. As an alternative, you may choose to have the products sent back to you at your own expense.

HOW TO RETURN

1. Email customercare@theforme.com to request return authorisation. You will receive a pre-paid return label and a return form.
2. Complete the return form.
3. Enclose the item and the completed form in the satchel or box your order was delivered in, tape it securely, and place the return label over the original delivery sticker.
4. Lodge the parcel at your nearest Australia Post office.

Customer Care will contact you to confirm the outcome once your return has been assessed.

EXCHANGES

An alternative size or colour may be exchanged at no cost, subject to availability at the time your return is requested, and the standard return postage label fee is waived for all exchanges. To try a different style, return your item for store credit and purchase the new piece separately. All exchanges are final, unless the item is faulty.

REFUNDS

Return shipping is at the expense of the purchaser. The standard return postage label fee of $15 is deducted from the refund or credit note amount. Orders purchased using AfterPay incur an additional $15 return fee.

Once your return arrives at our warehouse, you will receive an email confirmation. Please allow 3 to 5 business days for our team to process your return, after which a second email will confirm your refund is complete. Refunds are issued to the original payment method used at checkout, less the return postage label fee, any AfterPay return fee and any original shipping fees. Depending on your payment provider, refunds can take up to 10 business days to appear on your account.

TRYING ON YOUR PURCHASE

Clothing

Please take care that make-up, deodorant, or fragrance does not transfer to garments.

Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, with the protective adhesive strip left in place.

Shoes

Please try all shoes on a carpeted surface to avoid scuff marks. Shoes returned with sole markings or scratches will not be accepted

Bags & Accessories

Please handle light-coloured pieces carefully while deciding whether to keep them; dark items of clothing can transfer dye.

LATE RETURNS

Returns must be posted within 14 days of delivery. Returns outside this timeframe may be accepted at the discretion of The Forme or refunded as store credit only.

REPEATED RETURNS

We offer a flexible return policy to make your online shopping experience even easier. We monitor returns across all orders. Where a pattern of abnormally high returns not in compliance with this policy is identified, we reserve the right to refuse future orders.

FAULTY OR INCORRECT ITEMS

Under Australian Consumer Law, customers are entitled to a remedy where goods are faulty, not as described, or do not meet consumer guarantees. Every item is quality controlled to a high standard before dispatch. If you believe an item you have received is faulty, contact us at customercare@theforme.com with your order number and images of the fault, and we will work with you to resolve it as promptly as possible. Items damaged through normal wear and tear, accident, misuse or failure to follow care instructions are not considered faulty.

COLOURS

Every effort has been made to display the colours of our products as accurately as possible. As computer monitors, tablets and mobile devices vary, we cannot guarantee that your screen's display of a colour will be completely accurate.

The Forme is an Australian online fashion destination, curated with intention for the modern, ageless woman.