FREQUENTLY ASKED QUESTIONS

THE FORME & OUR EDIT

What is The Forme?

The Forme is an Australian online fashion destination, curated with intention for the modern, ageless woman.

Where can I find VERGE Acrobat pants in Australia?

The Forme is the largest online supplier of VERGE Acrobats in Australia; always in stock, never discounted. The signature “Acrobat” ultra-fine European stretch cotton is designed to move with your body and pack & travel with ease. Explore our full VERGE edit.

Who is the largest online Australian stockist of Lollys Laundry?

The Forme is the largest Australian stockist of Lollys Laundry. Explore our full Lollys Laundry edit.

ORDERING & DELIVERY

How long will it take to receive my order?

In-stock orders placed before 12pm AEST are dispatched the same business day; orders placed after 12pm AEST are dispatched the next business day. During peak periods, promotional events and sales, dispatch may take longer than usual.

For delivery timeframes by destination, visit our Shipping & Delivery page.

How can I track my order?

Once your order is dispatched, you will receive an email with your tracking details so you can follow its progress.

Will I have to pay customs and duties?

The Forme ships from Sydney, Australia. International customers are responsible for paying customs and duties within their own countries. Orders to the United States are shipped on a DDP (Delivery Duty Paid) basis; relevant import taxes and duties are calculated at checkout and processed by The Forme once your order ships. The Forme is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Do you ship to PO Boxes or hotels?

Within Australia, we deliver to PO Boxes but not to hotels. Outside Australia, we are unable to deliver to either PO Boxes or hotels.

Can I amend or cancel my order?

Our warehouse begins processing orders immediately after they are placed, so we cannot guarantee changes can be made before dispatch. Please choose your items and confirm your delivery details carefully at checkout. For urgent changes, contact our Customer Care team at customercare@theforme.com straight away and we will do our best to assist. Once your order has been dispatched, no changes can be made.

Can I be notified if an out-of-stock item is restocked?

Yes. Select your colour and size on the product page; when a style is out of stock, a notification option will appear. Sign up and we will email you if the piece returns.

PAYMENT & PROMOTIONS

What currency is used online?

All prices are charged in AUD. Depending on your location, our website may display AUD prices converted into your local currency. To confirm the currency you are shopping in, proceed to checkout to view your total.

What payment methods do you accept?

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Afterpay
• The Forme Gift Card

What is Afterpay?

Afterpay is a shop now, pay later platform that lets you pay for your pieces in four instalments over six weeks, interest free. Afterpay is available on all orders.

Late fees, eligibility criteria, retailer terms and T&Cs apply. Australian Credit Licence 527911.

Do you offer a welcome discount?

We do not offer a percentage-off welcome code. Our edit is limited in quantity and considered in selection, and we price each piece to hold its value.

New subscribers to our newsletter receive complimentary shipping on their first purchase. Apply the code at checkout; it is valid for 7 days from sign-up, on orders over $100 AUD, for Australian and New Zealand customers.

Codes cannot be applied retroactively. If you sign up during checkout and receive your code after placing an order, shipping cannot be deducted from that order.

How do I use my store credit, gift card or promotional code?

Gift cards are linked to the email address on your customer profile; please use this email at checkout. When you proceed to checkout, you will have the option to add a discount or promotional code to your order. Only one discount code can be redeemed per order; a gift card can be used alongside a promotional code, as gift cards are a form of payment rather than a discount.

If you are having trouble applying your code or gift card, contact our Customer Care team at customercare@theforme.com.

RETURNS & EXCHANGES

Do you offer returns and exchanges?

Yes. Full priced items may be returned within 14 days of delivery for a refund, store credit or size exchange. All sale items are final sale and may not be returned or exchanged unless faulty.

Read our full Returns & Exchanges policy.

What do I do if I have received an incorrect or faulty item?

If you have received an incorrect item, email customercare@theforme.com with your order number and the style you received, and we will ensure you receive your original order.

If you believe an item is faulty, email customercare@theforme.com with your order number and a photo of the fault, and we will arrange a repair, replacement or refund.

Have you received my return?

As soon as your return arrives back at our warehouse, you will receive an email confirmation. Please allow 3 to 5 business days for our team to process your return and for your account to be credited.

THE SHOWROOM

Do you have a store?

We have a Showroom in the heart of Darlinghurst, Sydney. Every style online is available to try on at the Showroom upon request. No appointment is needed to visit; if you wish to try on a wide selection, we recommend contacting the Showroom ahead of your visit so your pieces are ready.

Weekend appointments on Saturday or Sunday can be booked with a minimum order guarantee of $500. Contact customercare@theforme.com to arrange an appointment.

The Forme is an Australian online fashion destination, curated with intention for the modern, ageless woman.